OUR TERMS & CONDITIONS 📝

for independent coaching clients

These are our terms and conditions for those purchasing coaching with us independently. If that’s you, then read on for all the interesting details!

Ok, so it’s a little dry… But by purchasing our services, you will confirm that you have read, understood, and agree to these terms and conditions. So please make sure you’re happy with them before signing up.

If you have any questions about this policy, please feel free to email us at hello@actorinside.com.

 

1) ABOUT US

Actor Inside is the trading name of Hatchet Productions Ltd (company number 14383542), registered at 71-75 Shelton Street, London, WC2H 9JQ ("we", "us", "our").

 

2) OUR AGREEMENT

These terms govern the coaching services we provide to independent clients. Again, please not that by purchasing our services, you accept these terms in full. These terms may be updated periodically; though changes will not affect existing bookings.

 

3) PAYMENT, PRICING AND VALIDITY OF COACHING PACKAGES

  • All our coaching fees are shown and charged in GBP, and include VAT. Please contact us for up-to-date package details and pricing

  • Full payment of package fees is required before any sessions start

  • Payment is accepted via multiple methods including Stripe or PayPal, or bank transfer (by request)

  • All coaching sessions must be used within 6 months from the package purchase date. After this period, unused sessions will expire and no refunds will be provided. That said, we may grant extensions in exceptional circumstances or Force Majeure events.

 

4) BOOKING & SCHEDULING

Sessions are available during our business hours (Mon-Fri, 10am-6pm UK time), with additional evening and weekend slots possible in special circumstances at trainer discretion. We'll always aim to accommodate your preferred time slots subject to availability.

Please note 48 hours' notice is required for rescheduling online sessions, and 3 days for in-person sessions. Sessions cancelled with less than the required notice count as used and cannot be refunded.

 

5) CANCELLATION & REFUNDS

COURSE CANCELLATION

You may cancel a coaching package with us and receive:

  • Up to 75% refund if cancelled within 30 days of purchase

  • Refund calculated as: total fee minus (used sessions × per-session rate) minus 25% deposit. Note that each package fee includes this 25% non-refundable deposit, which covers administration and preparation

OUR RIGHT TO CANCEL

Although we will do our best to deliver the services as promised, we may need to cancel or reschedule your sessions in exceptional circumstances. If we or your trainer need to cancel or reschedule your sessions, we will:

  • Provide you with maximum possible notice

  • Offer a reasonable selection of alternative dates for the affected sessions, or grant a pro-rata refund if we are unable to provide these for you

 

6) SESSION REQUIREMENTS

For online sessions:

  • Stable internet connection, working webcam and microphone, with Google Meet, Zoom, or Teams capability

For all sessions:

  • A quiet, private space (so as to avoid any undermining the training with unnecessary self-consciousness) – with some space to move around and make some noise for vocal work

Technical issues while online:

We recommend testing your setup before sessions, particularly if you're new to online training. Please note that if technical issues disrupt an online session:

  • We will first try to resolve them together

  • If we can't resolve them, and in cases where the issues are on our side/unclear, your trainer will offer to reschedule the session at no additional cost. Otherwise, the session will count as taken.

7) SESSION RECORDINGS

  • We record and transcribe our online sessions as a training resource in order to provide your training session summaries

  • Recording sessions yourself (video, audio, or transcription) is not permitted without prior written permission from your trainer

  • Where permitted and/or provided by us, session recordings remain the intellectual property of Actor Inside, though can be made available for personal use by request. In such cases, our ownership of the material still stands, and you may not share, copy, or distribute any such shared materials without written permission from Actor Inside, provided by Andy Laithwaite (Founder) (andy@actorinside.com).

8) YOUR RESPONSIBILITIES

If you choose to train with us, we simply ask that you will make an honest effort with your sessions, including:

  • Attend sessions punctually and prepared

  • Complete any agreed pre-work or assignments

  • Provide accurate information for assessments

  • Maintain respectful conduct during our sessions

  • Respect intellectual property rights

  • Give required notice for any schedule changes

 

9) OUR COMMITMENTS

In our efforts to support and help you, we will:

  • Deliver all pre-agreed services professionally and with reasonable care

  • Maintain confidentiality of all discussions

  • Provide suitably qualified trainers for you

  • Give reasonable notice of any changes to your package

  • Store and process your data in accordance with UK data protection laws

  • Provide post-session support as specified in your package

10) PSYCHOLOGICAL SAFETY AND MENTAL HEALTH

While we endeavour to provide a supportive and friendly atmosphere in our sessions, and many clients report improved confidence as a result, please note that our sessions are not intended as a substitute for professional therapy or medical-grade mental health treatment. By participating in our training, you agree to take responsibility for your own psychological and physical wellbeing. Please inform your trainer of any relevant health concerns, and understand that we may need to pause your training if any significant concerns arise.

11) INTELLECTUAL PROPERTY

All training materials, including session recordings, remain our intellectual property

  • Any shared materials are for your personal use only

  • You may not share, copy, or distribute our materials without written permission from Actor Inside, provided by Andy Laithwaite (Founder) (andy@actorinside.com)

  • We may use anonymized feedback and testimonials for promotional purposes –please let your trainer know in writing in advance of completing your course if you wish to opt-out of this.

12) DATA PROTECTION

We collect and process your personal data to:

  • Deliver our services

  • Send pre/post course materials

  • Maintain our training records

  • Communicate with you about your training

  • Send you relevant training offers

See our Privacy Policy for full details of how we manage your data, or feel free to contact hello@actorinside.com if you have any questions or concerns.

13) FORCE MAJEURE

Sometimes events beyond our reasonable control – such as natural disasters, epidemics, government restrictions, or widespread technical failures – may affect our ability to deliver services. In these circumstances:

  • We'll notify you promptly of any disruption to your training

  • While we cannot be held liable for such disruptions or guarantee specific solutions, we may offer to extend your session validity period or provide alternative dates where feasible

14) LIMITATION OF LIABILITY

While we aim to provide the best possible training experience, we need to be clear about our liability limits. We cannot accept liability for:

  • Technical issues outside our control

  • Indirect or consequential losses

  • Loss or underperformance of business opportunities or revenue

  • Changes to your psychological wellbeing

  • Any issues arising from not meeting the technical or room requirements outlined in Section 7

Our total liability to you is limited to the amount you've paid for our services, except where the law prevents such limitations (such as death or personal injury caused by our negligence, or fraud).

15) CONTACT US

That's it! We hope this information has been helpful. If you have any questions, don't hesitate to get in touch at hello@actorinside.com or through our contact form.

 

Last updated: February 2025 😊